Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described incorrectly.
Any goods returned should be in saleable condition. Please note, personalised items are only eligible for return if faulty. The exact colour of engraved text on personalised items may vary from photographs due to the finish of the metal before powder coating with weather dials, and the natural grain of the wood with wooden dials. If you would like a particular finish then please call before ordering to discuss your requirements, as variations in engraving are not considered to be faulty.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
All products are supplied with a one year guarantee against fault.
In the event of an apparent fault in warranty you should in the first place contact our returns department. If we are then unable to resolve the fault the goods or relevant part thereof should be returned to us in order that we can ascertain any fault. Subject to such a fault we will either repair, replace or refund as appropriate. Where a fault is found the cost of simple return postage will be refunded. Any refunds will be made within 30 days.
Before returning goods you must contact us and obtain an RMA number. Processing goods returned without an RMA number may be delayed or even rejected.
For customers here in the UK and Europe, ClimeMET offers a helpful, responsive and an expert technical support service via email. Technical assistance is offered to our customers for weather stations within the warranty period. ClimeMET offers a paid support and repair service to those seeking advice outside of their weather station's warranty or the option to purchase replacement and spare parts for their weather station.
When contacting ClimeMET with a support request, please provide as much relevant detail as possible. We will be supporting thousands of weathers stations so the more background information you can provide on the fault and the product it relates to will result in a more comprehensive answer.
When emailing the ClimeMET support team please make sure you include the following information:
What is the Problem?
A clear description of what appears to be wrong, which should be brief but specifying all relevant details. For example, if there's a reading that seems inaccurate or is missing, then clarify if that reading is on the weather console or the PC software. Detail briefly what troubleshooting measures have been tried to date and with what result.
Which Product Do You Have?
Include all of your equipments specification details, the model number, wireless or cabled, and any accessories fitted (e.g. Anemometer Transmitter or additional Temperature Transmitter).
If it's a problem with the weather software or the data stored on the PC then which version of the data logger and program are you using? Which version of Windows is on the PC?
When did you Buy your Equipment and Who From?
When was it purchased? (This will give our team an indication of age/version and whether or not the unit is still under warranty.) Do you have a ClimeMET order number and/or date of purchase?
Your Contact Details?
Please include your full billing address and contact details in all correspondence so that our team can find the relevant account information within our system.
Returning Goods to ClimeMET
After having contacted ClimeMET with the above information via our online form and it has been deemed necessary to return part or all of your equipment for testing and/or repair then please follow the below guidelines.
> Please pack your equipment carefully to survive rough handling during transit and include no more equipment than requested.
> Be sure to include your ClimeMET RMA reference on the outside of your packaging for efficient processing. This will be given to you by the ClimeMET team when we ask you to return your product to us. If your RMA is not included with your goods then the return of your equipment will be delayed.
> Be sure to include your name and address and a brief description of the problem along with copies of any documentation relating to the original purchase you may have.
> Address your goods to our offices:
9 Church Field Road
Chilton Industrial Estate